Shipping &  Returns

LilyandCharlie.com is proud to offer free shipping on Canadians orders and Free shipping for Americans orders over 99$.

How Quickly Will My Order Ship?

It is important to us that we ship your purchase as quickly as possible. At Lilyandcharlie we selected the best products to accommodate you and your family. Our products come from many designers around the world in order to have a greater inventory. We always stay on tract on new trends because we want you to own only the best, and this at an affordable price. Our manufacturers are located in several regions of Asia, that all of our products ship from. So the average delivery time with the standard shipping is two to seven weeks or 15 to 40 working days after processing the order from two to seven days.

 

Please note that items ordered together may not be shipped out on the same day if they are not all available immediately and will arrive in separate packages.

If we discover an in-stock item is not available for whatever reason, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. 

If your order has a problem and cannot be shipped, we will contact you with a potential resolution. 

How Can I Return/Exchange My Order?

Upon receipt of your ordered items, you can return them to us within 14 days and we will send you a full refund (return costs are the responsibility of the customer). Before any return, you must contact the service via this email address : info@lilyandcharlie.com

Returned  merchandise must have been purchased at regular price, be unused/unworn and returned in its original packaging (un-opened) within 15 days. We don't do exchange, only refunds.

In case if you do not receive your order after 60 days, send us an email and you will be fully reimbursed.

Final Sale Items

 For safety and hygienic reasons, the following products are final sale and cannot be returned:

  • Furniture

  • Mattresses

  • Teethers & Pacifiers

  • Bathing Items

  • Bathroom Items

  • Feeding Items

  • Diapers & Swim Diapers

  • Breast Pumps & Accessories

  • Personal Care Products

  • Nursing Bras

  • Electronics

If you received a damaged item, we apologize and look forward to making it right! Damaged items must be reported within 4 business days of receiving your order. Please email a picture of your damaged item and your order number to info@lilyandcharlie.com and we’ll assist you with your return or exchange.

What Should I Do If My Order Arrives Damaged?

  

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