Delivery times vary according to location, and are estimated as follows: 
United States | Approx. 2-5 weeks 
Canada, Australia & New Zealand | Approx. 2-4weeks 
United Kingdom & Europe | Approx. 2-5 weeks 
Central/South America | Approx. 2-5 weeks 
Asia & Rest of World | Approx. 2-5 weeks

Processing time: Items will ship within 2-7 business days. 
We do our best to ship as soon as possible and often you will receive your order much sooner.
However please note that we cannot guarantee delivery times and in the rare case of unforeseen issues with courier or logistics delivery may take longer. 
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.

Returns

Upon receipt of your ordered items, you can return them to us within 14 days and we will send you a full refund (return costs are the responsibility of the customer). Before any return, you must contact the customer service via this email address : info@lilyandcharlie.com

​Returned  merchandise must have be unused/unworn and returned in its original packaging (un-opened) within 15 days. We don't do exchange, only refunds.

Exchanges (if applicable)

You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at info@lilyandcharlie.com within 14 days of receiving your purchase.